Complaints and Comments under previous
management, prior to 2002.
Message Type: Complaint
Business: Food Lion
Date:
08/25/2000
Time:
12:11 PM
Comments:
We shop at Food Lion at least 2 or 3 times a week. We
spend at least $150.00 a week or more. Some of the employees at this store
are more concerned with stocking the shelves, bringing in the carts, taking
a break, or looking at the clock to see when they can clock out. Every
time we go, there are never enough cashiers. Even the express lane is
closed sometimes, especially early in the mornings. The cashiers,
especially the younger ones, never say hello, or thank you. The
manager of this store really needs to get a grip on things or take some more
training classes on how to manage lazy, carefree employees. You
probably wonder if we are so unhappy why we don't shop somewhere else? That
is the problem with this world today. We shouldn't have to change
where we shop, which is convenient for us. This supposedly great
company "Food Lion", should take better care of the customers. The
customer should always come first!!! Times may be changing, but the
good old customer service should not.
Name withheld on request to prevent reprisal. - Webmaster
Comment Type: Complaint
Submitted: 11/06/2000, at 7:33 PM
Comment:
I, too (along with almost everyone in town) feel the
same way about Food Lion. I have even emailed Food Lion's Main office about
the inherent lack of concern for their customers. My biggest gripe is the
poor inventory control. Food Lion is continuously out of items I have
learned to like and complaining to the manager doesn't seem to have any
effect. If a vendor such as a bread man used the same poor inventory control
as the local FL manager, He wouldn't be with his company long. I'm sick of
it all. I don't have the same problem when I shop at another FL store. We
were much better off with the old IGA store.
Signature: L Henson
Comment Type: Complaint
Submitted on: 02/12/2001 at 2:37 PM
Comment:
As for all of the complaints about Food Lion from customers,
I'd just like to say that they're all correct! I should know! I work there!
What you have is terrible management, absolutely no training in anything
(ESPECIALLY CUSTOMER SERVICE; I've been with the company four years, and
I'll tell you, not one manager that I have had gives a @$#% about customer
service). The reason there are no cashiers or express lane is because the
company refuses to allow enough hours to schedule people to help the
customers. They're more worried about lining their pockets than stocking the
stores with employees. So customers wait in long, slow lines while managers
and stockers watch their own backs to fill shelves and maintain their
departments so that they don't catch heat with the higher management. So
meanwhile, the rudeness and incompetence continues! So keep complaining! But
nothing will change until the business starts hurting!!! And remember: this
is coming from an employee!!!
Signature: PJ
Comment Type: Complaint
Submitted on: 03/11/2001 at 9:42 AM
Comment:
My problem with Food Lion (Sneads Ferry) is they always
seem to be out of the MVP (sale) items. It doesn't seem to matter what
department it's in, meat, dairy, caned goods, cleaning supplies. pet food,
health supplies, deli etc. BUT they always seem to have a great supply of a
more expensive brand of the same thing. This is one of (or the) biggest Food
Lion's in the area. Will they ever get a clue? To be fair, you can get a
"rain check" on these items, if you have the time, but when there is a long
line at the register or you are in a hurry (as a lot of us seem to be) it is
a real hassle, besides, it is one more piece of paper to keep up with and
one more thing to remember.
Signature: M.N.
Advocate's