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The
previous message was submitted by a salesperson from
Haynes Furniture. After posting this item, I could not contain
my own insight towards "Customer Service". These days there
seems to be Very Few, sales or service persons, who grasp the
concept of the "Customer" or "Service". With that said, Here is
my two cents on this;
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Complaint - Haynes Furniture
Date: 04/03/2004
Please do not waste your time at Haynes Furniture in
Newport News. We were treated like children, and our time was greatly wasted
in the gallery store. We had to BEG to get someone to help us with our very
large purchase. The woman who had worked with us earlier in the day did not
want to be "bothered" by our presence (she had more important customers who
were "really going to make her money").
When we finally got her to help us (although, by that time we
did not want her help) she would not assist us in getting financed. She
simply refused to help us any further, and at which time she should have
referred us to the credit manager or someone who knew more about credit. I
have worked in credit, and it was apparent she was not experienced.
We left after spending hours there only to be turned away by
someone who just didn't want to try. We went across the street and spent
just as much money as we were planning to at Haynes-- oh well, their loss
- Laney
Complaint - Haynes Furniture
Date: 7/6/2004
Please, do not shop at this store. When we purchased
our furniture, we were promised delivery dates that never happened.
When we finally got our furniture, pieces were missing, not
to mention there was a scratch on it when it was delivered and we called
customer service only for them to tell us they would send a technician out
to fix it. Fix it. Yeah he sanded and painted my $3,000.00 bedroom dresser.
If I wanted "Scratch and Dent" furniture, I would have went to the dump!
We have had several problems with our Living Room furniture
as well. I have to constantly call customer service, they never return my
calls. If you don't call them and keep up with it, you might as well forget
it.
Almost a year later, I am still trying to get a couch that
doesn't have something wrong with it. They keep sending out a technician to
re-upholster my furniture.
Please people, I can tell you what frustration it is to deal
with this company. I will never, ever buy furniture from them again.
I have never had such bad customer service in my life. So
please don't spend your hard earned money at this store. Go to the Roomstore,
their customer service is excellent!!!
- Yorktown, VA
Signature: MELISSA
Complaint - Haynes Furniture
Date: 7/9/2004
I will never Shop at Haynes Furniture
again! Me and my wife have shopped at Haynes in Newport News 3 times now and
each time the service has progressively gotten worse.
The first time things went good the sales person was
knowledgeable and we got everything on time. After that things went straight
down hill!!!
We thought our next experience would be a good one only to
have our bedroom furniture delivered late and in the process have it broken
by the delivery person. When we asked about how long it would take to get a
new dresser brought out to our house we were told at least two weeks, and
this was for an item that was paid for not financed.
Ok, I know you are thinking why go back again, we figured
that one bad experience does not make a store. Well this last time it
did!!!!!! We when to the store to buy a three piece living room set, mind
you I said a three piece living room set, not two!!!
We found the one we liked and asked to get it, then the sales
person said the magic words "this item is not in stock" I hate that, I never
go to the store to buy something if I know it is not there what is the point
of going. Well we decided it would be worth the week to two week wait. Big
mistake!!!!!
When they called to tell us they would be delivering our
furniture, they nicely said that one piece was discolored and they would
have to re-order it, and it would come in about a week later. We have been
waiting for a month for that one piece of furniture to come into the store.
We have complained on the phone to our sales person, the
store manger, consumer service and all we get it the same answer, "it's on
it's way there is nothing we can do but wait for it to come in and call you"
They even offered us a $50.00 gift certificate.
There is nothing in the store for $50.00, what am I going to
do with that. It is 40 days and counting since we brought the furniture set
and still we only have two pieces. Never again will I shop there again, it
is not worth the hassle!!!!!!!
Signature:
Mr. Rose
Comment
Subject: Store worked there
Description: I worked in haynes customer service for almost 2 years and am here to say that me and my family, who also works at haynes, would not buy there either. customer service is very poor. Sales people make promises they cannot keep and customers are supposed to be happy with this they look at it that if you had a bad experience and say you will not shop there again then that is only until the next sale and you will be back. Sales staff are under more pressure than any other store in the bussiness. sales people ask you to sign the helpful delivery hints and tell you that you are signing that you recieved it when you are really signing that you understand it. there are many issues in it that if you did not read it you will get screwed in the end. then the delivery service damages your furniture and bedding and you cannot get help because the sales person lied in the first place. and then the delivery service will lie by telling you to call cust service and they will replace it. customer service will repair it not replace it. Maurice Klineman has downsized customer service so badly that it is hard to even reach someone in the departmentm much less reach some one who will care about your problem. My father recently spent $5000 on a new furniture and never spent 1 penny at haynes. my recommendation is that if you want good cust service and the best value for your money go somewhere else.
Signature: past employee
Location at: virginia beach, VA 23455
Country: USA
Timestamp: 7/15/2004 2:14:41 PM
Complaint
Subject: Company Haynes furniture delivery
Description: Hi, after reading this forum, I decided to add our .02 worth. Haynes is a pain to deal with yes. However, they also have the largest selection and that's their catch point. We bought our living room/den furniture from them 5 years ago, all leather, meaning not cheap. Our problem with them came in on the delivery. We had rented the uhaul truck ,etc for us to deliver ourselves and they told us that night, Uh, sorry, we don't have all the furniture here as promised. We were both livid, but my husband very calmly got the manager and told her to her face, Look, This just isn't our problem. YOU said the furniture would be here, we in good faith got all the arrangements done. YOU will deliver the furniture when it ALL gets here. She tried to say that they could probably deliver that Saturday but didn't have enough trucks. He said Lady, there are UHaul companies all around here, RENT one and get it to my house. Every excuse she tried to make, he came right back with "That's YOUR problem, not mine. YOUR company called MY house and told me my furniture was here. YOU take care of getting it to my house correctly. and by the way, no delivery charge either." After some foot shuffling, they did so. We got our entire leather set that Saturday, they came in and set it up. We don't like them either and try not to shop there.
Signature: Virginia Beach, VA
Location at: Virginia Beach,, VA 23464
Country: USA
Timestamp: 7/27/2004 8:23:04 AM
Complaint
Subject: Store furniture
Description: My husband and I bought over $3000.00 worth of junk from Haynes furniture. First I had to watch in horror as peoples furniture fell out of the delivery truck. Every single piece of furniture was damaged. Too bad they already had my money. No recourse, just "techs" to come and patch it up. To make matters worse they tracked some kind of rust or stain all over my light carpet and it took weeks for anyone to even agree to come and look at it. I called the president and he was much to busy for me. I regret the day I even stepped foot in that store.
Signature: Kelly
Location at: Powhatan, VA 23139
Country: USA
Timestamp: 12/11/2004 9:16:15 PM
Complaint
Subject: Company They refuse to correct my credit reports
Description: Back in 1998 i purchased some furniture at Haynes and opened a revolving credit account because I had one year to pay with no interest. I paid off the amount and have since repeatedly requested that they close my account and notify the three credit reporting agencies that they have done so. I recently (2004) acquired my credit reports for review and found that my Haynes account is still open which adversly effects my credit rating. I have made several attempts to notify them by phone but nobody will pick up. I have been left on hold for 30 minutes or more. I would recommend to anyone to steer clear of Haynes. My dealings with them have been very unpleasant and I'll never shop there again.
Signature: Greg Hogge
Location at: Hampton, VA 23669
Country: USA
Timestamp: 12/1/2004 2:10:45 PM
Complaint
Subject: Employee complaint
Description: They do not answer the phone or if your lucky enough to get an answer they do not call you back. My advice do not do business with Haynes, The Dump, or North Carolina Furniture, unless your willing to take on poor customer service and totally inept employees.
Signature:
Location at: Norfolk , VA 23518
Country: USA
Timestamp: 1/15/2005 3:43:15 PM
Comment
Subject: Store Haynes Furniture - Satisfied Customer
Description: I read the many complaints against "Haynes Furniture" and although I can appreciate those who have experienced problems, I for one have never experienced those mentioned in the complaints. I recently purchased a Kingsdown mattress and box springs from the Virginia Beach store and my sales person was more than accomodating. He followed up with me after I took delivery to ensure everything was okay and I was happy with my purchase. Two 2 months after I took delivery (and it was delivered as promised), my mattress and box springs went on sale and my sales person adjusted my account. I am not a big fan of Haynes because my taste is more contemporary and they don't offer much in that category AND I think their television advertising is "cheesy" but I felt compelled to comment that not all Haynes customers are dissatisfied. As with any retail establishment, there will be happy AND unhappy customers.
Signature: Donna from Virginia Beach
Location at: Virginia Beach, VA 23462
Country: USA
Timestamp: 12/23/2004 3:48:31 PM
Complaint
Subject: Products $2000.00
Description: I purchased a reclining couch and loveseat for just over $2000.00 just one month after getting it home the screws started falling out of the bottom after having to refuse to make a payment just to get someone to come fix it ,the repair work only lasted about 2 weeks I have repeatedly mailed written request to have them replace this or fix it permantly and I can not get any one to help needless to say I would never reccomend any one to buy any thing from haynes they are obviosly not concerned about customer satisfaction and after a year I am still stuck with broken furniture
Signature: Pamela Carter
Location at: Moyock, NC 27958
Country: USA
Timestamp: 1/21/2005 3:06:32 PM
Complaint
Subject: Company Don't shop at Haynes!!!
Description: Let me tell you something about Haynes furniture. My husband and I went into Haynes to buy bedroom furniture. We found 3 different sets that we liked, all of which were out of stock. Not only were they out of stock, they would take 8 to 12 weeks to come in!! Needless to say, we went somewhere else for the bedroom set. We DID however buy a Kingsdown mattress and boxspring from there. We were promised delivery on a certain date. Our sales girl even called to confirm the delivery date. I took the day off from work....and waited...and waited...and waited. I finally started calling to find out what the problem was. I was told that I wasn't on their schedule for that day. When I asked for a manager, I was told that there wasn't anyone available and given someones voicemail. I got a call back...explained my issue and was told I'd have a call back in 15 minutes. Again...I waited. After about an hour...I called back again. When I told the girl that answered the phone who I was...she said the manager didn't want to speak with me. I asked her for another manager or a home office number...I was told that VA Beach WAS the home office and there were no managers there to speak with me. I hung up and waited another hour...called back again. This time, when I told the girl who I was...she hung up on me. I called back and politely told her that I thought we had been disconnected. Her response was, "no we weren't" and hung up on me again!!!!! I was ready to strangle someone. It wasn't until I had my husband call, that we got anywhere. He's an attorney here in VA Beach and told them that if they didn't fix this issue TODAY...they'd have court documents by Monday. It's sad that that's what it took. They ended up hiring an outside delivery company to deliver it. The mattress came at 10:30 that evening and the delivery driver said that he had an entire truck full of Haynes furniture that needed to be delivered that night. Needless to say, I wouldn't shop at Haynes for a bathmat, let alone furniture. There are too many other companies in this area to waste your money there!
Signature: Disappointed in VA BEach
Location at: Virginia Beach, VA 23455
Country: USA
Timestamp: 1/22/2005 9:37:13 PM
Complaint
Subject: (Other) cash purchase
Description: went to haynes, picked out a 500.00 rug and went to pay with cash and they said they must have my name, addrees, phone number and drivers licence. i said this is information i prefer not to give out and i was told " no drivers licence no rug. i wasn't applying for a home mortgage just wanted to buy a rug.
Signature:
Location at: City,
Country:
Timestamp: 1/24/2005 11:51:59 AM
Complaint
Subject: (Other) EVERYTHING
Description: Where do I begin. 1. Well, it all started about ten or so years ago when my husband was purchasing bedroom furniture. Bought and paid for the furniture, went to customer pick up (to of course pick up the suit) and waited and waited. After quite some time approached the customer service rep only to hear it will be soon. Once again waited and waited. Im talking hours not minutes. Finally called his name only to tell him that the furniture he bought that was in stock was sold to someone else and it would be 6 weeks before it would be back in stock. Ah..... NO WAAY, give us a refund. They would even consider a refund, he was under a "contract". We simply stated that you too, Haynes were under "contract" to deliver me my furniture TODAY. So refund is what we got. 2. In 1997 we purchased a living room set leather, and end tables. We were told anything goes on sale yada yada here is a "price guarantee" just bring it in!!! Brought it in just a week later and because we financed they could not honor it HAAA, well you knew I financed it when I bought it why give us the price guarantee???? OK, so you ask WHY GO BACK, well you get a bigger selection and of course they always have "the biggest sale, or lowerst prices" going on. 3. OK, Carpet 2001, bought a house full of carpet free padding and installation, HA. We bought "the best" haynes had Karistan. Salesperson comes over measures. No problems so far, oh except for we paid for the padding. Installation time rolls around. They get to the house around 1ish and at first seems like they are rolling and things are fine. but it starts getting really late I mean like 10pm and they still have some seaming to do. I beleive that they could have probably gotten wrapped up a whole lot earlier had the installer not spent 2/3 the time on his cell phone. and hour in our bathroom while using the cell phone, my husband even went and bouth them lunch AND dinner so they wouldn't leave. I WAS OVER IT and tired and pregnant, what do ya do. And again why do I go back 4. Oh yea, another bedroom set for us. Jan 2005 Order, great price good quality, will be in stock two weeks, no problem two weeks comes and goes, no call. Call them. Well everything is in stock, well except one piece the footboard to the bed!!!!! How does that happen???? It is a bedroom set??? Will not be in stock for two more months, mind you bought and paid for!!!!!!! and finally last detrimental mistake #5 5. Jan 2005, Buy a bedroom suit for my daughter all is wel and in stock, except for the dresser, no biggie we are in no hurry so we can wait two weeks. Go to pick up what is in stock and lo and behold everything is in stock OH MY GOODNESS for once I say, something good can come of this. Well we get home and inspect our goods, not so good for us the bed dresser and the steps to the bed are badly damaged, the dresser and desk are completely fine. We return, we get a new dresser and bed. We get home and they gave us the WRONG dresser, and the shelves on the bed were damaged. So once again back to haynes I guess three times a charm because finally we have it. HAYNES SUCKS, they have no managers that want to fix it, they want to excuse themselves, What a big clusterF%#@. NEVER AGAIN
Signature: Stephanie C, Chesapeake, VA
Location at: Chesapeake, VA 23320
Country: USA
Timestamp: 1/24/2005 12:58:49 PM
Complaint
Subject: (Other) defective furniture
Description: We purchased a 2 pc set of leather furniture from the DUMP a subsidary of HAYNES FURNITURE in NEWPORT NEWS,VA on March 14,2003. Approximately 3 months later both pieces started separating at the seam in the same identical location. We returned to the DUMP to inform them of the problem because we had purchased a 5 year warranty plan at the time we bought the furniture. I had tried to contact the warranty company(Stainsafe), but was unable to contact anyone. The salesman at the Dump called the warranty co. in my presence and after explaining the problem was told "Claim Denied", without giving any reason. My wife then tried numerous times and finally reached someone after explaining the problem she was told "Claim Denied" because length of time to report the problem had expired. The purchase of the 5 year warranty with Stainsafe should not have a status of reporting time. We have since mid 2003 and into 2004 constantly tried to get some satisfaction in getting the furniture repaired to no avail. We are contacting you to assist us in resolving this matter. We spent over $1700.00 for the furniture which included the warranty purchase price.
Signature: Mr. & Mrs. Ulysses Gatling
Location at: Hampton, VA 23669
Country: United States
Timestamp: 1/26/2005 11:24:50 AM
Complaint
Subject: Store Poor Service
Description: My wife bought a two-piece living room set. It's promised for delivery between Wed and Fri of following week. On that Wednesday, we have our old furniture carted away by Salvation Army. We figure one or two days with no furniture is no big deal. Then we call and they say delivery will be another week. Okay, we're patient. Another week goes by. No word or phone call. Wife calls and gets a billing person, who says, the loveseat is in but not the sofa. We ask, how long has it been in? Claims she doesn't know. We ask for partial delivery since we have nothing to sit on. She says can't do until Friday. They charged my credit card 15 days ago, but still haven't delivered. Starting to wonder if I will ever see my sofa. Very disappointed. I do not recommend this company.
Signature: Steve S.
Location at: Virginia Beach, VA 23456
Country: USA
Timestamp: 1/27/2005 4:22:17 AM
Comment
Subject: Company products, sales people, etc.
Description: Wow--this is amazing. I typed in Haynes Furniture--on a search engine, wanting to view their web site...and all that comes up are complaints--more interesting--I have been to Haynes twice in my lifetime--the last time--w/no intentions whatsoever to buy anything from them. STill had bad taste about them from 5 years earlier. Basically all the complaints I have read--I kind of knew--you just get that feeling when you walk into a Haynes Store. The...."they will tell you anything to get you to buy" feel. It is in the air. The first time in a Haynes Store--Richmond, VA--needed a couch, went with a friend, said we would take it home ourselves--after several hours--the couch was ready! What the heck took so long? Get it home--after only a few months--couch is faded, saggy--looks like crap. I paid over $900 for this!!??? Nevermind years ago while in college I bought a $300 couch from Montgomery Wards--all I could afford at the time--best darn couch I ever bought--lasted thru roommates, parties, 2 dogs and a cat sleeping/hanging out on it--never broke, never faded, kept it's form--Thought I was stepping up when buying from Haynes back in 1997--Nope. Have not been back to buy since. Went to Roomstore today--they did not have what I wanted/style...the sales lady there suggested I go to Haynes??! I told her absolutely not--I explained that the furniture is crap in my opinion, overpriced for the "crap" you get, salespeople not good, liars--again in my opinion....and after this site...lots of people feel the same--the good news?? Now I know The Dump and NC Furniture are part of Haynes--won't shop their either--disappointed a Roomstore employee would tell a customer to go to Haynes that they will have what I am looking for--my response to her--I don't care if they have what I am looking for or not--I will not go to Haynes! But maybe she should--or maybe she used to work there...and was mad I would not be purchasing anything from her today--so she thought she screw me by having me buy something there! Try again!
Signature: AMM
Location at: Virginia Beach, VA 23456
Country: USA
Timestamp: 3/7/2005 10:44:19 PM
Complaint
Subject: Store $249.00
Description: bought 2 sets of cenntenial oak bedroom furniture from Haynes/North Carolina company. I need a 2 drawer (8900) night stand. Was told it is no longer being made? Initially, I was told that this furniture was a stock item and would always be availabale. I went on the internet and it is still available in Bishopsville S.C. I just cannot drive from Va. to S.C.; and wondering why you are no longer able to obtain it from the manufacture? Thanks Mrs. A. McElhaney
Signature: A. McElhaney
Location at: Newport News, VA 23601
Country: USA
Timestamp: 3/13/2005 10:32:29 AM
Complaint
Subject: Store dissatisfied customer
Description: I, too, got sucked in by Haynes televised promises, and wound up spending a considerable amount of money to furnish my dining and living rooms. I took the morning off from work to wait for the delivery person, only to have them not show up as agreed. I also took time to give the sales person telephone numbers for my brother, who lives and works within 10 minutes of my house and has keys to it; in case the driver came by after I'd gone to work for the afternoon. Needless to say, the furniture didn't arrive and no one called any of the numbers I'd given. I eventually got the furniture a week later. My futon as displayed came with two pillows and two bolsters, all in special order fabric. When I finally got the futon, the bolsters were not included. The driver knew nothing. I went back to the store, where I was told, "the bolsters were for display only, they don't come with the futon." I asked if I could buy the bolsters, but was told, "no." Some genius at Haynes had put them "on display" on another futon, whose upholstery didn't match by any stretch of the imagination. I asked if I could order a set for my futon, and was again told "no, they're for display only." I asked to speak with a manager, who told me "the bolsters are for display only." I practically pleaded with him to let me know the secret whereabouts of this bolster factory, so that I might purchase a set that WENT WITH MY FUTON, but was told "no" yet again. Two of my dining room chairs are falling apart, as is the frame on the futon. I also will never buy from Haynes again.
Signature: Gloucester, VA
Location at: City,
Country:
Timestamp: 2/17/2005 9:17:31 PM
Complaint
Subject: Company Typical Haynes Story
Description: This is an old story, but indicative of Haynes. I was shopping for furniture in the Newport News location during the Summer of 2001, getting ready to move to a new apartment. I find a nice oak bedroom suite on clouseout that I purchase. The pieces I purchased included a headboard/footboard, nightstand, chest and armoire. I get a call a week later informing me that the chest and the armoire are no longer available; however, I can replace the chest with the dresser. I await for a call from Haynes to take delivery, as I am moving to Richmond. When I call, I am told that the nightstand is not in, and will not be coming in. I visit the Newport News store, and suddenly, the story has changed - the nightstand is in, and will be delivered the next week. Finally, the furniture is purchased, and I move to Richmond with no hassles. While shopping in the Richmond location (to use a gift certificate they gave me to make good), I find an armoire on display that looks suspiciously like the one I was told was not in stock. Lo and behold, it is the armoire I was told I could not get. Moral of the story: They may have decent furniture and "great" prices, but you more than make up any savings with wasted time.
Signature:
Location at: Richmond, VA 23238
Country: USA
Timestamp: 2/22/2005 11:54:24 AM
Complaint
Subject: Products delivery and assembly
Description: Purchased $3200 in furniture from Haynes Furniture, Richmond, VA. Paid $175 for delivery and assembly. $1000 cherry bar was scratched and not fully assembled. My wife signed the delivery receipt, in good faith. They said they would call back about to let her know when they would return with and assemble the missing part which they never did. I called the manager to find that the missing rail was hidden underneath bar. I called back and left manager, Mike, complaint about scratches and incomplete assembly. He never returned my call.
Signature: Bryan D. Brown
Location at: Richmond, VA 23838
Country: USA
Timestamp: 3/2/2005 6:52:45 PM
Complaint
Subject: Company Customer Service 101
Description: I came across this page while doing some research. I thought I was the only one with a complaint about Haynes furniture store. I have purchased over $3000.00 worth of furniture after having a fire destroy all my property. My sales associate was extremely attentive to all my needs. After three weeks of failed delivery attempts (NO-Shows on their part), I decided that phone calls alone would not remedy the problem. I returned to Haynes and requested a full refund. I received smug remarks and looks by my sales associate. She didn't want to help me. I had to ask other associates to find the manager. As reluctant as the manager was, I received my refund in two weeks. Add to insult, a large sign posted by customer service stated "all credit card purchases will be refunded within 48 hours." MY credit card purchase was refunded in two weeks. Think about that one.
Signature: T. Walker
Location at: newport news, VA 23608
Country: US
Timestamp: 3/6/2005 1:41:19 PM
Complaint
Subject: Store Bad carpet dealings
Description: Wow- I wish I'd seen this sight before I tried to order from Haynes. I am thoroughly dissatisfied with the service (or lack thereof) I received. I won't go into detail as it would take about 3 pages, but suffice to say, my story is remarkably similar to many of the others here. I ordered carpet from Haynes Outer Banks and was told somone would come to measure the two rooms the following Monday. No show-no calls as of that Wednesday. I called them and was told they were busy and that someone would call the following day. Again- no show no call. After dealing with them for over a week trying to get this mess straightened out and also getting 3 or four different excuses and stories (each person had a different reason as to what was going on yet no one could tell me why they hadn't even tried to call me when they knew there would be delays) This entire time, they had $350.00 of my money and I had two rooms with no carpet-only bare floors! I finally just lost it and told them I wanted a refund and they informed me that I'd need to come in and fill out some paperwork to get my money back. When I showed up, I was told that a refund check had already been mailed a couple days before. Well, here it is two weeks later and I still haven't seen a check. So far, I have gotten two different stories as to the status of my check. Also- I was told one thing and then when I called them on it, they told me that they didn't say that and that I must have "mis-understood" what was said, not just once but several times. My advise- shop elsewhere no matter how good Haynes makes their sales sound. I have since spoken with other people here who have similar stories as well. I will not stop until I get my money back. On a side note- I went to a different local carpet store and had the carpet delivered to my house and installed within a matter of 4 days. Just one more thing- even when they have a "great" sale- still check around because many other store's regular prices beat Haynes sales prices.
Signature: Someone who won't use Haynes again
Location at: City, NC
Country: USA
Timestamp: 3/15/2005 5:40:06 PM
Complaint
Subject: Company another disaster buying from Haynes
Description: This company is a horrible joke! Very, very poor customer service. Furniture is low quality, (even though you pay good money).Salespeople care only to make a commission...once there is a problem, you are on your own with a big hassle! I would not recommend buying anything from them.
Signature: Pamela, Chesterfield, Va. 23838
Location at: City, VA 23838
Country: USA
Timestamp: 3/18/2005 1:56:28 PM
Complaint
Subject: Company Furniture Store
Description: I am writing this complaint to save everyone else from the frustration that I have felt in dealing with Haynes Furniture. Trust me-- do not purchase ANYTHING from this store! Here's my tale of woe: 3 weeks ago I went to Haynes Furniture in Virginia Beach to buy furniture for my new home. I spent close to $2500 -- and paid it all up front. I took home everything that I was in stock, expecting the futon I purchased to be delivered since it was not in stock at the time. I was told they's deliver to my home on Tuesday of the following week, but no one ever showed up. When I finally spoke to someone, they told me I'd have to wait until the next Tuesday (taking yet another day off from work) before my futon would be delivered. When the delivery drivers came, they brought the wrong futon. I called Haynes and they told me (after being transferred umpteen times) that the futon was now out of stock and was on back order for more than three weeks. No matter who I spoke to at customer service, I could never get even an "I'm sorry for your trouble". Instead I got more of a "too-bad" attitude and "there's nothing we can do". Please save yourself the time and money by not shopping at Haynes Furniture!
Signature: Cathy
Location at: Kill Devil Hills, NC 27948
Country: USA
Timestamp: 3/30/2005 11:37:53 AM
Comment
Subject: (Other) Possible Shopping
Description: Well, I was looking for the Haynes Website to check their sofabed products only to stumble upon this website first. After reading just a few of the complaints, I will not shop at Haynes. I remember a couple of years ago my aunt bought a small chair side table. It was during a huge sale. We went at about 8:45pm when the sale was running until 10:00pm. You know their shipping department closed at 8:00pm and refused to let my aunt carry the table to her car to take it home because their shipping department was closed - for this major sale 2 hours before store closing. Only when my aunt and I picked up the table and started heading towards the front door did they allow us to pull around back and pick it up...how stupid.
Signature:
Location at: City,
Country:
Timestamp: 4/5/2005 12:11:39 PM
Complaint
Subject: Company Don't Buy Furniture Protection Plan
Description: Warning from a fool who purchased the 5 year furniture protection plan from Haynes of Virginia Beach. After only 2 years, all of the piping is coming out of the seat cushions on my $1400 sectional. I was so happy that I bought the "Furniture Protection Plan" until ... my claim was denied! The protection plan people told me to call Haynes because was a manufacturer defect dubbed "fabric failure". When I called Haynes they shrugged it off. "Sorry we can't help you. Try to submit another claim or YOU can call the manufacturer and see if they still have that sectional available. You can purchase the new pieces at cost...." How nice! I can buy another poorly made sectional from you at cost! They took my money & ran. Do not patronize a corporation with such poor customer service and business practices.
Signature: Angry in Norfolk
Location at: Norfolk, VA
Country:
Timestamp: 4/8/2005 1:46:15 PM
Complaint
Subject: Store Delivery
Description: This is in complaint of the delivery of our bedroom furniture that was purchased from the Richmond Haynes. We are very satisfied with the bedroom furniture we purchase on 2/7/05 but when it came time for delivery, it was a nightmare. My husband and myself own a business in a small town. When we set up a date for delivey, we were told that it would be on the following week and set up a date and an approximate time within the hours of 11:00 and 2:00. They were give specific instructions to please call when they got closer that my husband could meet them at our store outside of Kilmarnock and then let them follow us to our home. I understand that things happen and time schedules are easily gotten behind but we never heard a word from the delivery people until 4:00 on that day. They were close to Kilmarnock and would be leaving shortly. I gave them simple directions to our place of business which was on the way to our home. My husband sat and waited and waited until 5:20 (all this time I might add taking time out of his business schedule-if we did that in our business in a local community, there would be no business. After several calls to Haynes, they could give us no answer as to where the delivery truck was located. No kidding, because cell phones do not work here. Finally at about 5:45, my husband received a call from the delivery men and guess where they were, not at our store but in Wicomico Church where the delivery was to take place with no directions of how to get to the house and no one to let them in if they did have the directions. After my husband asked where they had been and why they didn't call sooner, the guy just said well we didn't have your number. He said well you have it now, where did you get it from. Oh, he finally went down the list of numbers he had but funny thing, the first number on the list was our business number. My husband was furious and wanted to refuse the delivery but I persuaded me to accept it. When it came, he made sure to check over the furniture for scratches but did not realize until I got home that the drawers on the chest of drawers were really stiff and that there were two different dressers. We called the next day to let them know about the delivery mixup and was told it was not Haynes problem that we had to complain to the delivery company which we did and did not even get a response from them much less an apology. The repair man did come out and work on the dresser drawers and was going to send replacements for the other chest of drawers which we have not received yet and it is now 2 months later. Nice furniture, average prices, but poor service. The next time I will not pay extra for delivery and we will see about the extra protection that we paid for. What a joke!!!
Signature: Al
Location at: Kilmarnock, VA 22482
Country: United State
Timestamp: 4/12/2005 11:00:59 AM
Complaint
Subject: Store pick up run around
Description: we bought 2 chairs last thursday night and were promised that we could pick them up sat we 've called everyday since and been told tomoorow every day. today we find out that the person who sold us the chairs put down that they were to be picked up monday, in other words we were lied too.not one person has said i'm sorry , no one has called us to say anything.i've asked to speak to the store manager several times but told he was busy.i ask for the headquarters number and been given the run around there too with no call back.is this the way you do business? if so i'll never go back.no wonder our friend told us how uncaring and rude haynes is , she got the same treatment we have.at this point i just feel lkie going somewhere else and in the futre will.
Signature: linda hanson
Location at: poquoson, VA 23662
Country: usa
Timestamp: 4/20/2005 5:33:06 PM
Comment
Subject: Company Senior vice president and liar Haynes Furniture"
Description: Kurt M. Rosenbach He is senior vice president of Haynes Furniture Co. and the former chairman of Rices Nachmans Department Store. He is treasurer of the Tidewater Jewish Foundation. He previously served as president of the board of Ohef Shalom Temple, chairman of the United Way of South Hampton Roads board, president of the Downtown Norfolk Council, vice president of the Greater Norfolk Corp. and vice chairman of WHRO’s board.
Signature:
Location at: Norfolk, VA
Country:
Timestamp: 4/20/2005 8:37:07 PM
Complaint
Subject: Company financing
Description: I have dealt with Haynes Furniture in the past and will never do business with them again. After paying off my account early, they have messed up my credit. I paid my account off in August of 2004. After numerous calls to the company, and sending several registered letters Haynes financing still has my credit report messed up. When I paid off the account I advsied Haynes both verbally and in writing to close the account. For the next 3 months Haynes continued not only to leave the account open, but charge me interest ($45 a month) on a $0 balance, and then charge me a late fee because I refused to pay. Every time I made numerous phone calls and sent certified letters, and every time Haynes guaranteed me that the account was corrected and I owed nothing. My credit report still shows a past due balance on this account and shows this account as open. Haynes even has the nerve to send me letters telling me about the great sales they are having, always the same great "once in a lifetime" sale. I have again sent certified letters to Haynes, and this time I have also added the credit reporting agencies, the BBB, and have advised all the next step will be to sue Haynes.
Signature:
Location at: Virginia Beach, VA 23462
Country: US
Timestamp: 4/24/2005 2:43:18 PM
Complaint
Subject: Company Warranty
Description: When I purchased my furniture on 5/24/04 with my mother in tow, we were concerned about damages that may incur from a possible move across country. We were told by the sales person, Dan Houser, that any damages that might ensue would be covered under the “Diamond Supreme Furniture Warranty Program.” I have since moved and there is damage to my furniture. I do not believe all of the damage is from the move itself but from simple use of the furniture. I called the warranty company as soon as I noticed the damage and was told it was not covered. I called Haynes customer service number and was informed that I would need to take up the refund with my sales person. I was also warned that the sales person would probably try to send me back to customer service even though customer service claims that they are unable to assist me. The damage is as follows: The top part of my mirror (Model #09064551030 Brand: 0906) has COMPLETELY detached from the rest of the mirror. It split on the sides and fell off. The back side of the mirror is falling apart. Normally this wouldn’t be a concern but the mirror is completely out of place now and I can now see the lovely masking tape that was used to secure it into place behind the frame. The middle drawer on the 5 drawer chest (Model # 09064551045A Brand: 0906) is splitting in the back where the piece is that slides on to the rail. This split in the wood causes the drawer to stick out and we have difficulty using it. I have particle bored furniture that is holding up better than the $3004.95 worth the furniture I purchased from Hayne’s.
Signature:
Location at: Oro valley, AZ 85737
Country: USA
Timestamp: 5/2/2005 9:25:55 PM
Complaint
Subject: Company haynes promises you the moon and then pees on you
Description: Again, I am warning everyone not to buy from Haynes in Va.Beach or any other location. I purchased $7,000 worth of carpet from them only to have their "professional crew" come into my new home and cause over $3000 worth of damage to my baseboards and plumbing where the "trusted crew" flushed carpet down my toilet and clogged up the drains.
Signature: D and R Hilts
Location at: hertford, NC 27944
Country: usa
Timestamp: 5/4/2005 11:22:17 PM
Complaint
Subject: Company NA
Description: If you think they treat their customers badly then you should work for them. This is the worst company that I have ever worked for. Some of their human resource skills include yelling, cursing, lying, threats, etc. to their employees. It is a very hostile work environment and has resulted in some employees having major health issues. With employees treated in such a manner it is no wonder that customer service is such an issue!
Signature:
Location at: hampton, VA 23669
Country: usa
Timestamp: 5/27/2005 9:45:49 AM
Complaint
Subject: Store NA
Description: And I thought I was the only one with delivery problems with Haynes in Richmond. Ha! I ordered - or thought I had ordered- bedroom furniture for my daughter. The saleswoman told me that I would receive it in a month. I gave her a downpayment and waited and waited and waited. After waiting two months then three months, I still did not have my furniture. The saleswoman was rude and insulting and said how she would never had told me that I would get my furniture in a month. Well, I would never have ordered it if she had told me otherwise. After four months and numerous phone calls, I told her manager that I had waited long enough and wanted a refund. What a joke. Just remember you get what you pay for.
Signature: Mary
Location at: richmond, VA 23235
Country:
Timestamp: 6/17/2005 8:43:32 PM
Complaint
Subject: Store delivery
Description: I should've read all these claims before I set my foot in Haynes. I bought a set of mattress and box spring in VA Beach store on Memorial Sunday and was told the delivery would be made between 3-7PM Wednesday. OK, here I started waiting, and waiting and waiting.... Finally I began to feel frustrated since the time is getting close to 5 and they promised to call me 1 hour ahead of delivery. So I made phone calls to the delivery time estimate number and a guy answered the phone, with the phone line quality so bad that I could barely hear what he said. At first he said the driver had another household in front of me and my stuff would be delivered around 6. Fine, then I waited again until around 6 there was still no sign of being called. So I called again at around 6:15, this time the guy was like chewing something in his mouth when he talked, he must've said within 45 minutes the stuff would be delivered otherwise it'd be returned to store for the next day delivery. Here we go, I waited till now and it's almost 9:00 at night, I made zillions of more phone calls to this number after 7:00 and nobody ever answered, they don't even care to put a voice notice saying when the service desk is going to be closed. I'll see what their excuses are tomorrow and then put updated information here. Today they don't make the delivery and don't even bother to call and reschedule. I am really angry for wasting so much time waiting on them. First time buying furnitures in this store and I have decided not to buy again from them. If the stuff I get is like other people said being damaged, I'd send out emails to thousands of people on a local E-mailing list to warn them against Haynes.
Signature: Angry shopper
Location at: VA Beach, VA 23462
Country: USA
Timestamp: 6/1/2005 8:12:42 PM
Follow-up
Subject: Store Delivery
Description: OK, it's 9:10 at night and finally they made the delivery, if they'd call me earlier to tell me the approximate time I wouldn't be this frustrated. It's wireless age, can't the driver call for delayed schedule?
Signature: The same shopper
Location at: VA Beach, VA 23462
Country: USA
Timestamp: 6/1/2005 8:36:57 PM
Problem
Subject: (Other) good to know
Description: I AM HAPPY I FOUND THIS SITE. MY HUSBAND AND I NEED TO REPLACE ALL THE CARPET IN OUR HOUSE AND AFTER READING ALL THE COMPLAINTS ABOUT HAYNES, THIS IS SURE ONE PLACE WE WON'T GO. THANKS EVERYONE.
Signature: NC
Location at: City,
Country:
Timestamp: 6/30/2005 8:28:49 PM
Complaint
Subject: Products Leather sofa ,love seat & Recliner
Description: My husband and I purchased our leather furniture less than a year ago, we also purchased the leather cleaning warranty for 5 years, two day ago we noticed some fabric coloring stain on our loveseat, we called the company and they told us that particular color is not covered, they refused to even send someone out to look at the stain.We have been a customer of Haynes for many,many years, however we will never shop at Haynes again.
Signature: BW of Virginia Beach, VA.
Location at: Virginia Beach, Va 23464
Country: USA
Timestamp: 2/24/2007 8:29:34 AM
Comment
Subject: Company NA
Description: Thank you for this site. I have not been to Haynes in 15 years because of problems then. I was going there today because I thought they may have improved over the years. I came across this page when I was looking for Haynes web site. So,so,so, glad I came here first. You saved me. Thanks
Signature: Va Beach
Location at: Norfolk, VA 23503
Country: USA
Timestamp: 2/24/2007 8:56:10 AM
Complaint
Subject: Company NA
Description: I'm not surprised by the extensive list of complaints against Haynes. We'll here's another for the list ! Same story, POOR CUSTOMER SERVICE !!!!! My wife and I purchased a three piece living room set and as always the salesperson is your best friend until they get your money. After that it's back burner time. Anyway we ordered a custom set in Oct.2005 with a delivery / pick up scheduled for Dec.17th. So we called to confirm that Haynes received our furniture from there distributor. Of course they didn't and said it will be Dec 30th. Ok no big deal a few weeks oh well. So we called again on Dec 30 to confirm delivery from distributor. I bet you already know the anwser. That's right no furniture yet. Well we did finally get two of the three pieces in mid January. The third piece was lost in transit. A week later Haynes found the last piece but it will take another month which actually turned into 6 weeks. " Please note that I never mentioned a courtesy call from Haynes" They NEVER ONCE CALLED ME with any sort of update on my order! I did call Mr Steve Gigg several times ( salesperson) and received NO return call. I also spoke to there "Customer Service Center and that was a joke to say the least. BUYER BEWARE !!!!
Signature:
Location at: va beach, va 23453
Country: US
Timestamp: 2/10/2006 5:08:11 PM
Complaint
Subject: (Other) NA
Description: Good Lord! How many "last time sales" does this company have? THEIR COMMERCIALS ARE SICKENING! I'm sooooooo tired of hearing about this sale is the last, this sale is absolutely the last, this sale is the one and only, this sale is this weekend only. How annoying. If I wanted to buy there I wouldn't just because of those commercials!
Signature: Cox
Location at: Newport News, VA 23606
Country: USA
Timestamp: 11/17/2005 1:41:22 PM
Complaint
Subject: Store Haynes
Description: I googled Haynes to look for a couch and I saw this site, i am so happy I did, I have been Haynes to look around in Virginia Beach and the slaes people are rude and act like they are so much better than you are. You are made to feel inferior. I will not be buying my couch from them, I need good reliable delivery and an item in stock now! Thank you for the information.
Signature: Nicole
Location at: Virginia Beach, VA 23464
Country: USA
Timestamp: 12/30/2005 12:46:36 PM
Complaint
Subject: Store NA
Description: I purchased a bedroom suit from Haynes Furniture Store. When the furniture arrived, the delivery people set it up and I then checked it out to find it was not the correct one. They did not delivery the chest. The driver asked that I sign the delivery ticket and suggested that I call the store and report the mix-up. I went to the store and reported the problem and they promised to delivery the right one the following week. The delivery truck arrived again, with the same one they delivered the first time. Again, I went to the store to complain, but was tossed around like a hot potato. The man that sold me the bedroom suit was never available and did not return my calls. He never appeared to be concern about his mix-up. II went back to the store to get to the MANAGER of Haynes. I never did see him, but finally spoked to him by phone. He told me the furniture was on a boat from China to the U.S. Well, the boat never did arrive and I never got what I selected. I ended up settling for the first one that was never picked-up. The chest arrived, but the back of it was water damaged with spots. The manager cut off $200.00. I have NEVER experienced the unprofessional manner in which they operated. NEVER once did they say, I'm sorry, let me try to please the customer. Haynes need a crash course in Customer Relations, because they do not have a clue what it means. There are so many managers running around passing the buck. I'ts been an experience. I still have the first bed and never did get the correct one. I'm done with this company.
Signature:
Location at: Richmond, Virginia
Country:
Timestamp: 1/4/2006 4:41:43 PM
Complaint
Subject: (Other) delivery, service, you name it
Description: On 1/21/06 my hustband and i ordered several thousands of dollars worht of furnishings from Haynes Newport News. First there was no one to help us place our order, then the sales rep could not manage to get the system to let us pay in full on the spot after over 2 hours of this we finalised our order. Our first delivery date was the 25th of the same month. Due to ordering a floor model there would be a split delivery by one day! Now the first part of my order came missing my hutch and the floor model( we were expecting that item to be missing) When I called to find out about the next delivery I was told that it would be 2-14-06 before they could get my products into the delivery department. There was a problem with the hutch being broken and they now had a new dresser for me not the floor model. 2-18-06 my hutch was delivered but still no Chest. I called to find out status of the chest to be told that it would be delivered on 2/25/06 a full month after it was ordered as a floor model. I waited all day from 9 am to 1 pm for the delivery. They never called with a problem and never showed to deliver it. I called that afternoon to find out what was going on first I was told that I was not slated for delivery and then told that the Military base had changed the laws and that they were not allowed to deliver to me. ( all that was need was for them to call me from the gate as instructed so that they could have been escorted in) They reschedualed me for 3/4/06. At noon I called to check on the delivery again they could not find my item on a truck and then the same line. I checked with base security and they could have been escoretd if they would have called as previously mentioned. I still have no Chest of drawers ( remember it was a floor model) I can not get a response from Haynes management and I can not seem to get through to the delivery department to arrange for yet another delivery! Buyer Beware!!!!
Signature: Rebecca Thompson
Location at: Norfolk, VA 23521
Country: USA
Timestamp: 3/7/2006 3:33:06 PM
Complaint
Subject: Company NA
Description: I ordered furniture in November and it still had not left the factory by March. My salesperson would not return my calls but finally a manager did agree to cancel the deal, and return my deposit. I bought more furniture that was in stock but the deposit has not been returned and now the sales manager, Leatha Holliday, will not return my calls. I talked to someone in the business office and they tell me they don't know what I should do if Ms. Holliday won't return my calls. I have never, never, ever been so frustrated by a store.
Signature: Louis Janda
Location at: Virginia Beach, VA 23455
Country: U.S.
Timestamp: 3/8/2006 6:30:02 PM
Comment
Subject: Company NA
Description: I purchased a recliner from Haynes Furniture a week ago, it was delivered to my house as promised. After the delivery truck left, when I saw it in my living room with my other furniture, all that came to mind was "Yuck!" It was a great piece of furniture, but the color and style was wrong...completely wrong for my living room. I was not sure about their return policy....and was worried I would be stuck with the recliner. I took the recliner back to Haynes...the customer service rep asked me why I was returning it, and I told him it was just wrong...the wrong color, the wrong style...and had no problem. They took the recliner back and gave me an in store credit, and I picked out other furniture. I think they are a good company to deal with, and I will buy more from them in the future. With all of the complaints on your web site, I felt obligated to tell about my positive experience with Haynes Furniture.
Signature: Donna, Richmond, Virginia
Location at: Richmond, VA 23294
Country: USA
Timestamp: 4/1/2007 7:39:11 PM
Complaint
Subject: Company NA
Description: I guess I am a victim too. I was hoping my situation would be different. I looked closely and asked many questions to the sales lady. After trying to get her husband a job were I work, I finally got to purchase my stuff. Not a good deal, but not bad either. The store location was the reason I went there. I found this website after the purchase just looking to show my girlfriend what I bought, and no such luck. Well, it has been five months and I am still waiting on a damage piece during delivery on New Years Eve (got to be kidding me, but I knew that may be the only way to get my stuff). The crew noticed one piece was damaged and did not bring it in. Haynes, how do you damage so much stuff? Well, no contact from them yet. I called with no luck. Still waiting. I tried to talk to a manager, but I was just left on hold. They wanted me to leave a message, but it just doesn't seem to have the same effect. I want someone to leave me a message .... "your furniture is on the way. We apoligize for our louzy service". Hopefully someone will read this before they make a purchase like I did. I guess you live and you learn. Oh yeah, they are charging me for the furniture I don't have. I guess it is like a lay-away ......
Signature: Never again
Location at: Newport News, VA
Country:
Timestamp: 1/13/2006 11:31:07 AM
Comment
Subject: Web Site NA
Description: I'm so glade I found this Web Site; I will not be getting any of my furniture from Haynes I don't want to take the chance. Oh and to the person who gave the Room Store as a good company Thank You.
Signature: Katina
Location at: City,
Country:
Timestamp: 1/24/2006 7:16:02 PM
Comment
Subject: Web Site NA
Description: I'm so glade I found this Web Site; I will not be getting any of my furniture from Haynes I don't want to take the chance. Oh and to the person who gave the Room Store as a good company Thank You.
Signature: Katina
Location at: Virginia Beach , VA 23452
Country: USA
Timestamp: 1/24/2006 7:16:46 PM
Complaint
Subject: Company NA
Description: I am a former employee with Haynes Furniture, who did collections for 3 years, let me tell everyone who reads these complaints, DO NOT APPLY FOR CREDIT WITH HAYNES, THEY WILL RUIN YOUR CREDIT!!! IT IS NOTHING MORE THAN A SWITCH AND BAIT ON CONSUMERS.. A customer will come in thinking and being told by their salesperson that they are getting a no payment no interest acccount for x amount of months or years, when they finally get their furniture and asked to sign the delievery ticket, they don't realize and are not told that the delievery ticket is their real contract, so of course they don't read it, they find out a month later that they have a contract that is full of interest and with monthly payments that has already gone to the collections department, they get calls after calls for payments and in most cases most of the customers haven't even got the first bill, they also don't realize they get an automatic 20.00 late fee been switched to an interest paring account with a 24% interest, and are now being reported as late to the credit agency's. They will distroy your credit, and have not one second thought in doing so. This is called a switch and bait it happens every day and I can't tell you the thousands of customers who have had to hear from the salespeople that they have a no interest account 3 months same as cash, or no payments then to find out their contracts where switched. Haynes has been sued for this once before yet they still do this to everyone each day. I wouldn't purchase the first thing from them and I would advise anyone to shop somewhere with a more honest background. Read the complaints on this page, trust me, each complaint is valid.
Signature:
Location at: CityVirginia Beach, va 23464
Country: usa
Timestamp: 1/25/2006 8:49:40 PM
Complaint
Subject: Store NA
Description: On 10/16/2005 we ordered 6 pieces of theatre seating from Haynes. We told the sales person we were building a new house and may not be able to take immediate delivery. She said no problem, they'd store the items. Items arrived in Dec or Jan. In February the sales person called and said if we didn't take delivery by end of February the items would be sent to the Williamsburg distribution warehouse and would probably be damaged, so I called to schedule delivery. The next delivery date in my area was March 2, 2006, so it was set. On 2/28/06 Haynes called and said one of the recliners was damaged and would have to be reordered. My husband said don't delivery until you have it all, but I called back and asked for delivery of the 5 undamaged pieces on next available date (March 16th) because I was afraid other pieces would be damaged while we waited. On 3/16/06 when Haynes arrived they had only 2 pieces of furniture. I called the sales rep and was told no one knew where the rest of the furniture was located. They put me on hold on numerous occasions for up to 55 minutes never to return. The manager would not come to the phone. When I went to the store she said the reason she would not come to the phone was that she was going on vacation the following day and was busy. I asked for a refund and she refused. They finally found the 4 missing recliners (3 broken). They want to scavenger parts from 3 broken recliners to make one whole recliner, order parts for one and reorder one. They say it might take up to 4 months to get the reordered one and don't know when the part will come in for the other. Everytime I call, the operators refuse to let me speak with anyone in a position of authority or the managers refuse to come to the phone. I'm at my wits end and have NEVER been treated so poorly by any company ever.
Signature: Rhonda S. Payne
Location at: Smithfield, VA 23430
Country: USA
Timestamp: 3/28/2006 4:37:27 PM
Complaint
Subject: Company NA
Description: I recently purchased dining room furniture on 1/26/2007 from the Richmond Haynes store on Hull St. I was told that my side chairs were not at the warehouse but were scheduled to arrive on 02/05/2007. I was okay with that, it gave me a week to clear out my old dining room furture and prepare the space for my delivery. I was told by the saleslady that I would get a call the week of 02/05 to schedule my delivery. By the end of that week, I hadn't received a call so I called the next week and was told that the chairs had not come in yet but they were due to come in soon. So I waited and still no call and no delivery.I called Haynes on 02/22 and spoke with a sales manager who told me that tthe chairs were not going to be in until 03/30/2007. Then she asked if the sales person actually told me I was getting the chairs becuase there were so many open tickets waiting on the chairs. She then asked if I wanted to come in a look at something else but I told her that Ireally liked what I purchased then she asked me if i wanted the chairs off the floor then at least I would have aome chairs. I was totally pissed. I went into the store and spoke with the sales lady and she said that would get my chair because the manufacturer was sending 30 and I was the fourth ticket in line so I would definitely get four chairs. I looked over at the computer screen and there were so many open tickets waiting on these chairs and not all customers are going to get them. Universal is only sending 30 and after that they are not making anymore becuase the set is now on closeout. They even admitted that most of those open tickets were not going to get chairs. This is just bad business and poor customer service and so I canceled my order and will be going back to Havety's were I have done all my business in the past. So if anyone out there is waiting on side chairs for a lovely dark contemporary dining room ensemble..it has a matching china cabinet with brushed silver knobs, you better contact Haynes becuase more than likely you will not be getting your chairs. I had heard so many horrible stories about Haynes but against my better judgement, I made a purchase anyway. Well, never again.
Signature:
Location at: Richmond , Virginia 23234
Country:
Timestamp: 3/3/2007 6:20:38 AM
Complaint
Subject: Store NA
Description: I bought over 2000 dollars worth of furniture from haynes in newport news on jefferson avenue. I was promised my furniture 3 weeks ago and it never came. The store managers and sales people do not call back. I have had all my other furniture removed in anticipation of the delivery. I live with my 90 year old mother and 78 year old husband in our new condo. My daughter lives in Richmond and contacted the vice president of financing through her contact for customer service. The manager Cindy then called back and assured me when the sales person jerry came back to work they would fix this. The next day he called and apologized thateveryone was working on it and he would call me in 2 days to update me. No one now another week later is calling me back. I drove 30 minutes each way in this heat with my 90 year old mother to speak with the manager and they told me cindy is off today. They assured me she will call tomorrow. I do not want this furniture. Even though I paid up front I told them I want it picked up. I did not agree to any special order and would have definetly picked a different style if I knew that we would not have any furniture for this period of time. The follow up is unprofessional and the customer service is awful. Shame on them!Can anyone help me? I think it is a legal issue at this point.
Signature:
Location at: hayes, virginia 23072
Country: usa
Timestamp: 8/2/2005 12:10:36 PM
Complaint
Subject: Store NA
Description: I wish that I had found this webpage before I went and bought a mattress set from Haynes Furniture. I actually don’t feel too bad about the service that I received from them. I think the biggest complaint here is receiving your merchandise after you have purchased it. Well I will add to this complaint, I was told that my mattress would be ready for me to pick up on a Wednesday. I called on that day and asked if I could come pick it up, and was told to come in on Thursday and it would be ready. Well I called Thursday just to make sure that it was ready and the lady said that it was still on the truck and would be unloaded and ready for pick up on Friday, So now this is three days after it was said to be there. On Friday I called the store at least 10 times, and no one in receiving answered the phone, so I left a message asking them to call me as soon as possible that was at 5 in the afternoon on Friday. No one from the store called me. So Saturday morning I went to the store to get my mattresses and to speak to a manager. Lets just say that not one manager came out to speak with me, but had time to call receiving to warn them that I was coming to get my mattress set. When I arrived at receiving the first words out of the lady mouth were and pardon my language “go ahead, bitch me out.” I did get my mattress set four days later than I was suppose to. Talking about good customer service, Haynes has none. Well as for me I am just warning you now I would not shop at Haynes in Newport News nor any other store that Haynes owns.
Signature: Mr. William Cutshaw
Location at: Yorktown , VA 23693
Country: USA
Timestamp: 8/3/2005 12:09:20 PM
Comment
Subject: Company NA
Description: Haynes Furniture does indeed seem to be as unscrupulous as many above posters have claimed. My wife and I went into the Haynes store in Virginia Beach to look at a Louis Phillipe style bedroom set. The salesperson told us that the manufacturer didn't include a "center support" in the bed for a mattress, but that Haynes would give us a special on their support for only $50. He also said that the manufacturer didn't include a warranty with their furniture and that we would need to buy a five year policy from Haynes if we wanted coverage. Knowing that most manufacturers offer limited warranties at the very least, I thanked the salesperson for his time and immediately left the store. Over at another comparable store in the area, I found the exact same set from the same manufacturer and discovered that all beds from this manufacturer come with built-in supports and a one year warranty. While my case alone might be attributed to one bad salesperson, when I saw the numerous complaints on this page, I knew Haynes suffers from indemic problems. Fortunately, I was able to see through the snow-job the salesman thought he could pull on me. I feel very sorry for anyone who wasted their hard-earned moolah at Haynes. I also attend a fairly sizable Graduate school in the area, and I will be warning new students moving into the area not to bother with Haynes.
Signature: Jon from VA Beach
Location at: City,
Country:
Timestamp: 8/4/2005 12:50:12 PM
Complaint
Subject: (Other) Haynes Furniture non-delivery
Description: I saw this page AFTER buying and arranging furniture. Even then I thought that with the volume of customers they have it is inevitable that a few folks would have problems, but reading the complaints still made me nervous. Right now, I am waiting IMPATIENTLY for $2000 worth of living room furniture to be delivered. Although I was called yesterday and told delivery would be between 12:00 and 4:00, I just received a call (at 3:40) saying they were an hour behind schedule and therefore would not be here with my furniture until AT LEAST 5:30. (You do the math!!). No one will be at home at 5:30 because of a prior commitment, and I will be expected to pay a $50 fee for redelivery - BUT - they couldn't tell me when redelivery could be rescheduled. They also couldn't stop talking long enough to hear my complaint, nor could they tell me who to contact for satisfaction. It was pretty much "screw you, we'll do what we want." I called the customer service number, and was treated a little better, but after all the things I've read here, I figure everything I was told by the service rep was just to make me feel better and buy them more time. When they say to plan to be at home ALL DAY for delivery, they should explain that they mean a 24 hour period. (Did I mention that I spent the morning hauling off ALL our living room furniture?)
Signature: unhappy in NN, VA
Location at: Newport News, VA 23601
Country: USA
Timestamp: 8/5/2005 3:17:42 PM
Comment
Subject: Company The Dump &
Description: WOW! I want to praise everyone for writing complaints on this company. I was about to go there for the big million dollar sale. We were looking to purchase a house load of furniture. Thanks to this site, i will take my money elsewhere....
Signature:
Location at: Yorktown, VA
Country:
Timestamp: 8/5/2005 5:41:09 PM
Follow-up
Subject: Company NA
Description: Just a follow-up note to my 8/5/05 complaint regarding delivery. After calling customer service at 3:50 and being told that the delivery driver had been contacted and instructed to deliver to me as soon as possible, I was surprised to see the truck at 4:55. The crew was professional and had my furniture in the house in less than 30 minutes. I learned that the drivers are independent contractors with their own trucks, so there is probably no consistency in the quality of delivery. I did notice damage to one piece, and the driver noted it on his manifest and told me to contact customer service to ensure that they arranged to correct the problem. So far, we are pleased with the furniture.
Signature: formerly unhappy in Newport News
Location at: Newport News, VA 23601
Country: USA
Timestamp: 8/8/2005 11:41:37 AM
Comment
Subject: Company NA
Description: I am a relatively new employee of Haynes Furniture and have to say that had I read this website before, I probably would not have applied to work here. All of the complaints that are written here, I've heard (probably in my first week). Delivery problems are some of the most common complaints. From what I know, one of the reasons for poor delivery service is the poor pay that the Cory Company pays the employees (Haynes subcontracts their deliveries to Cory). I've been told that if customers refuse deliveries (because the furniture is too big for a room or damaged or they've changed their mind, the delivery people are not paid?). You get the kind of delivery people that you pay for, I think. As for furniture deliveries with missing pieces and parts, this is why that happens: The top/senior salespeople at Haynes are given leeway to do whatever they want. This means that if they make a big sale and their order is missing a sofa or headboard, they go into the computer and steal it off the orders of the junior salespeople. Only they and management have the capability to do this. Management condones this practice. Haynes also does not train new salespeople properly. Consequently, they must "pay" senior salespeople to train them. If a new salesperson does not know how to do something and asks a senior salesperson to help them, they have to "split" their commission in half. That is the way you get to learn. In theory, that would work. However, senior salespeople are so greedy that when asked for help they just complete the transaction and show the new salesperson as little as possible to keep them dependent (so they'll keep splitting ticket commissions). Some of them even provide false information to set newbies up to look incompetent to customers that they hope to win. It could be a very hostile environment if one doesn't have excellent people skills and true grit. Needless to say, turnover is high. Many salespeople quit before their business cards even arrive. People at the local store generally do the best they can (given their knowledge, training, and the desire to make a buck). I think when an organization has customer service this poor, you have to look to the top--i.e., the ownership. You know the old, "the buck stops here....". It is patently obvious that the owners of this company have little or no respect for the consumer or they would improve this company's performance. They would hire a competent delivery company, they would stop pushing the sale of warranties that don't provide a service, and they would come up with a commission or compensation plan that would reward sales volume AND service instead of only delivered sales. Haynes provides a wide selection of furniture. They do a large volume of business and often have items readily in stock. However, I wouldn't suggest anyone buy on credit from Haynes. They advertise no payments and no interest accounts, but most people won't qualify for them. Also, you won't get the best prices when you buy with no interest financing. Use your credit or debit card and you can always contact your bank if you have a problem with a return.
Signature: Anonymous for obvious reasons
Location at: Richmond, VA 23114
Country: USA
Timestamp: 8/12/2005 7:09:43 AM
Comment
Subject: Store NA
Description: Over 30 years ago as newlyweds my husband and I bought our first furniture at Haynes. It's interesting that after all these years the problems we had then are the same problems customers are having today. Out of stock, late delivery, and damaged or mix-matched furniture seem to be the norm for this company, no matter where it is located. Our purchase was made at Virginia Beach. It was as true then as it is now about customer service and phone calls. The calls were never returned and once our purchase was made nobody seemed to care about us. Although we said we'd never buy from there again, we were thinking about looking at some furniture at Haynes, after all after 30 years the same problems couldn't exist...or so I thought. I am so glad I found this site. I'd forgotten how awful it was to sit and wait and be lied to day after day. I'm sure with the volume of business Haynes does that there are many satisfied customers. But if you aren't one of the lucky, your life will be on hold and stressful for quite some time. There are too many other places to shop in the Tidewater area. No "sale" is so good that it's worth the hassle from Haynes. Some things never change.
Signature: Debbie
Location at: Chesapeake, VA 23322
Country: US
Timestamp: 10/16/2005 3:48:33 AM
Complaint
Subject: Company NA
Description: I just clicked on Haynes Furniture to see what types of living and bedroom furniture might be available on line - and this entire list of complaints appeared! I should not even be considering purchasing any further items from Haynes anyway. We purchased a recliner from Haynes in Manteo and it "looked" to be a different color in the store and when my husband brought one home, it looked another color. The salesperson said the store lighting casts a different look to the colors sometimes, but I REALLY HATE the recliner, even when a second one was delivered but felt so foolish asking to return the second one and just get our money back, that we are living with the chair. I did go into the store later to look at other furniture and the salesperson asked how we liked the chair, I said "we don't." The conversation dropped. The other folks writing in are correct, though, that they are one of the biggest furniture chains and in this area, the prices seem better. Tough call when one needs furniture. Where to go?
Signature:
Location at: Manteo, NC 27954
Country: USA
Timestamp: 10/17/2005 10:07:30 AM
Praise
Subject: Employee NA
Description: After reading all the negatives comments, I almost didn't go to Haynes, but I couldn't find what I was looking for at the other stores in Virginia Beach. I went to Haynes, and worked with Jamie, who was wonderful and helped me find exactly what I was looking for. She worked all the details while I went to lunch, and I stopped back by the store to pay. This was on Weds. She told me there was a Fri delivery available if I wanted it. The delivery people called Thurs. to tell me they would be there Fri. between 8am and Noon. This morning, Fri., they rang the doorbell at 7:55 am. They were prompt, courteous and did an excellent job. Everything was exactly as promised. No doubt, some people do have a terrible experience with a company, but to me Haynes came through with flying colors and I wouldn't hesitate to recommend them. I will go back!
Signature: Sandy, Virginia Beach
Location at: Virginia Beach, Va. 23453
Country: USA
Timestamp: 10/21/2005 2:25:02 PM
Comment
Subject: Company NA
Description: Thank you for these comments. Has anyone been successful to ge relief from Haynes? Has anyone taken them to small claims court in Richmond, etc? If so, what was the result? What is the best way to resolve these obvious lapses in good business practices
Signature: Rich Johnson
Location at: Richmond, VA 23113
Country: USA
Timestamp: 10/28/2005 5:23:10 PM
Complaint
Subject: Employee NA
Description: Drove an hour to NPN tonight to by a $700 king size mattress. A king measures 72". I told the salespersons 4 or 5 times "KING SIZE". The matress measures 78" wide a Calif. or Texas king they call them. The mattress is suppose to be a set of "KING KOIL" but the box springs are made at so shop in Norfolk VA. Its not going to be pretty when I drive back tomorrow and get some lip service. Predail 911.
Signature: Mark Turner Franklin VA
Location at: City,
Country:
Timestamp: 10/29/2005 9:44:16 PM
Complaint
Subject: Company NA
Description: If you are planning on going to Haynes Furniture to purchase furniture DONT!!!!!!!!!! Haynes has a very bad reputation. There staff will do almost whatever it takes to make the sale and then when it comes time for delivery thay never come through on time. I purchased $1,500 worth of bedroom furniture , to some this may be nothing but to me with the cost of everything going up I am on a tight budget so this is a considerable purchase for me. I purchased this bedroom set on September 9 2005 and the sales lady , Joyce Marshall, said it would be scheduled for delivery on Sept. 27, 2005. Sept. 27 came around and not everything had come in and some was on BACKORDER ( this is their famous excuse) ... She said it was resceduled to come in the following week, and she would call me when it was in . The following week rolled around and still no furniture. They offered a partial delivery NOT. I was not about to accept a partial delivery on a mirror and nightstand , and risk them not being able to ever get the rest of the furniture in. So finally October 26 2005 she called me back to let me know that all was in and I was scheduled for delivery on November 1, 2005 (Today) . On October 31 the people from the deliver company called to let me know that they would be out between 11am-3pm on Tuesday Nov. 1 . I asked the person on the phone two questions 1) will the delivery people remove the old furniture (THE ANSWER WAS NO!!!) 2) was my full set being shown as being delivered ( They told me that all they were showing was the nightstand and mirror) .. When the la
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