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1) Downtime - our sites were off-line an average of 28% of the total time they were residing at IX.
2) Three separate times we have been promised credits for the downtime in, April, June and again in July, all three times we had to "Hop through Hoop after Hoop after Hoop" and have yet to receive the first credit!!
3) The absence of a Windows Administrator, I am now and have been for 15 years an Microsoft Partner, I have been awarded many times over by Microsoft and other industry associations for my abilities, so I know, for a fact, what Windows Servers will and will not do! I also know when an "Administrator" is blowing smoke, and telling me that a windows server takes about twenty minutes to re-start is 100% Bull-Crap, Unless the administrator has the configuration totally screwed-up, in which case it is the screwed-up configuration that is taking twenty minutes, Not the "Windows Servers"!! I run Windows Servers here in my office, and several client offices, everyday, I Know how "Windows Servers" Operate. Mine have been up, operating and accessible for in excess of 9 months, without having to re-start, let alone re-started multiple times throughout the day. Being a "Beta Site", we test new software regularly on these same servers, If there was ever a system that required restarting, beta sites would be the ones requiring it. The difference is in the simple fact that Ours Are Configured Correctly!! I Am A QUALIFIED Windows Administrator.
What is Needed at IX Webhosting
1) Get a REAL Windows Administrator!
2) Quit lying to your customers, some of us Do have enough mental capacity to realize that you are telling outright lies when we can look on screen at more than four different tickets, issued in different months claiming to have replaced that Exact Same IDE Drive with a "New SCSI Array". In my case, I have six different messages from your administrator, over a four month period, each claiming to have replaced said drive with said array to prevent "Further Data Corruption"!!
3) Quit screwing with people's files, you are hired to "House" our files, not replace them with older copies, At Any Time!! If the Data is truly corrupted, Notify the webmaster, We Keep Real, Current, Valid, Back-up copies of All of our sites. When visitors are complaining that the site has old data, before the server farm has notified us about an issue, You have a Serious Problem!!
4) STOP BOGUS BILLINGS!! When you charge my card two and three months after we
have moved to a new farm, YOU ARE Committing Credit Card Fraud!! That makes you
nothing more than Common Thieves, well actually "Inept Common Thieves".