Defect is present in a small percentage of CRT monitors,
but company is not conducting a recall.
James Niccolai, IDG News Service - Friday,
March 30, 2001
Hewlett-Packard has discovered a defect in some of its
computer monitors that can deliver an electric shock to users, and is working to
identify and replace the affected products, the company says.
The defect affects a small percentage of HP's 17-inch
cathode ray tube monitors sold since July last year in the U.S., Canada, and
several Latin American countries, the company says in a statement.
"In rare circumstances, there is a risk of electric
shock if a user comes in contact with a specific and limited area on the top of
a defective monitor," HP says in the statement.
Additional information is on HP's Web site. HP says the
problem doesn't affect any other HP products.
Customers with potentially affected monitors in the U.S.
and Canada should call an HP toll-free number, 800/428-2446.
Customers in Argentina, Chile, Colombia, Dominican
Republic, Mexico, Peru, Uruguay, and Venezuela, where the affected units were
also sold, were advised to contact their local HP Customer Care Center to
schedule an inspection.
The defect is the result of a manufacturing irregularity
and affects about 0.01 percent of HP's HP 71 CRT monitor, model number D8903A.
The company has shipped 92,400 monitors bearing that model number in the
Americas since July 2000, says HP spokesperson Andrea Bass.
Of that number, HP has so far inspected 35,000 units and
discovered 4 that are faulty, Bass says. The company knows of one customer who
received an electric shock--which is what alerted HP to the problem--and that
person did not suffer physical injury, according to Bass.
HP says it took immediate steps when it discovered the
defect, introducing a test in the manufacturing process to detect similar
The company will not conduct a recall, meaning it won't
advise all customers who bought a potentially affected monitor to return it,
Bass says. It has alerted customers and resellers who received the monitors, and
is advising them how to check whether their monitor is affected and how to have
it fixed or replaced, HP says in the statement.
Monitors at reseller locations that have been inspected
have been marked with a blue sticker to identify them as clear of the problem,